It is life's small moments that create lasting memories. As the official blog of "Crowdsourcing A Good Life", the goal of this blog is to enable a life-milieu conducive to creating and commemorating these small moments.
Tuesday, May 1, 2012
It Must Be A Secret.
This past weekend I was helping my wife pay bills. We pay most bills online, but for some reason our account does not play nicely with two of our utilities. I regularly sacrifice 10 minutes of my life monthly to pay these two utility bills by phone.
For some reason that defies explanation, I was listening closely while paying the bill for the utility that might rhyme with Eye-Corp. Eye-Corp outsources their pay-by-phone to a service agency with a name like MBP. MBP is owned by the the equity division of a financial services firm whose name isn't KQ Noggin Catch. But I digress. When I opt to pay by phone I am informed that there will be an additional fee beyond the amount I owe the utility. How much? They didn't say; it must be a secret. As the service asks how much I want to pay, I am informed there will be an additional amount for using pay by phone. How much? They didn't say; it must be a secret. When asked to approve the final amount, I am finally informed of the charge for using pay by phone.
I'm unsure of the reason for not informing me of the extra charge for pay by phone at the onset of the phone call. I can only assume the service agency is afraid I might hang up when I hear the additional amount for using pay by phone. Here's a tip: If you're doing something you find embarrassing, stop doing it.
Are there any other areas you have discovered that hide charges that should be expressed up front?