Tuesday, May 1, 2012

It Must Be A Secret.

This past weekend I was helping my wife pay bills. We pay most bills online, but for some reason our account does not play nicely with two of our utilities. I regularly sacrifice 10 minutes of my life monthly to pay these two utility bills by phone.
source: Wikipedia
For some reason that defies explanation, I was listening closely while paying the bill for the utility that might rhyme with Eye-Corp. Eye-Corp outsources their pay-by-phone to a service agency with a name like MBP. MBP is owned by the the equity division of a financial services firm whose name isn't KQ Noggin Catch. But I digress. When I opt to pay by phone I am informed that there will be an additional fee beyond the amount I owe the utility. How much? They didn't say; it must be a secret.  As the service asks how much I want to pay, I am informed there will be an additional amount for using pay by phone. How much? They didn't say; it must be a secret. When asked to approve the final amount, I am finally informed of the charge for using pay by phone.
source: Wikipedia
I'm unsure of the reason for not informing me of the extra charge for pay by phone at the onset of the phone call. I can only assume the service agency is afraid I might hang up when I hear the additional amount for using pay by phone. Here's a tip: If you're doing something you find embarrassing, stop doing it.

Are there any other areas you have discovered that hide charges that should be expressed up front?

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