"When in doubt of what to do,
do something."That's a favorite quote of mine. That fact that it's my quote (although I'm probably not the only one to have ever voiced the thought) doesn't diminish my affection for the quote. Not sure what to do? Do something. It's easier to execute a plan when you are active. Talking with an upset client/customer? Do something. Articulate your thoughts to the customer/client and get it done.
Ready. Aim. Fire.That's the universal action plan, seemingly forever. "Ready, aim, fire" seems at odds with taking immediate action. To reconcile this potential conundrum, consider the basketball timeout (yes, really, a timeout in basketball).
Act immediately, but plan first. Order matters.